Comprehensive tools for communicating with guests and staff
- Ensure guests and staff receive information automatically at the right time
- Provide access to guests arrival and departure information to key staff
- Manage all incoming and outgoing documents in one central place
- Personalize your communications using a library of customizable templates
Sending your guest communications using our automated Event Builder feature will save you time and energy giving you the freedom to work on less mundane tasks.
If you have more than one property and need to manage staff, they are kept in the loop using our Contact Administrator feature. This will let you communicate with your staff members instantly while giving you the option of allowing them limited access to specific areas of your website for greater efficiency. So, for example, a housekeeper would be given access to the reservations calendar and details of guest arrivals and departures to make sure that rooms are prepared on time and any special requirements for a particular guest are met.
For everyday communications such as quotes, balance requests, confirmations, rental agreements and more there is a selection of professionally created, pre-defined documents for you to use in our Template Builder. These can be customized the way you see fit so they suit your particular rental.
All communications are securely stored and are available for your review at any time. You can also upload your own existing property brochures, directions or maps and choose when to send them and with which communication they are sent to your guests.
Our simple-to-use, online email editor enables you to send all your communications from wherever you have internet access – including your smartphone. You can also attach documents and automate the sending of personalized quotes and confirmations to your guests.
Delegate and take control
- Assign specific roles to staff such as manager, housekeeper, gardener, etc.
- You control who has access to your system and what permissions they’re allowed
- Ensures that all staff are up-to-date on their tasks and responsibilities
- Works anywhere that has internet access via computer, tablet or smartphone
It’s particularly useful for anyone with more than one vacation property and for those who need to rely on staff remotely.
You assign staff user ‘roles’, decide their level of access and set their tasks. These roles can include titles such as manager, housekeeper, reservationist, gardener or any custom role you need. You decide which parts of the system they can access and what permissions they’re allowed. A reservationist, for example, could be given permission to finalize bookings, accept payments and input data to that part of the system but might be denied access to things such as profit reports.
Once logged into the system, you and your staff can communicate remotely and instantly from anywhere that you have internet access ─ by computer, tablet or smartphone.
Intelligent, selective automation of your communications
- Recoup your valuable time with this flexible auto-response service
- Choose how much or how little of the reservation process is automated
- Immediate response to inquiries at crucial buyer decision time
- Send out payment requests (with links to online booking) and reminders automatically
With our intelligent system, you choose how much (or how little) of the reservation process you automate. It enables you to respond immediately to guests' requests while providing them with all the information they need to make that quick decision to book your property. Not only can you respond to inquiries but you can automatically send out payment requests (with links to on-line booking) and reminders.
Communications personalized to your preference
- Large template selection covering virtually every situation a vacation owner might face
- Save time creating special documents for quotes, rental agreements, confirmations etc.
- Documents can be personalized to reflect your property’s image
- Upload guest information documents to the Guest Portal on your website
So we offer all our subscribers a comprehensive selection of professionally created, pre-defined documents to choose from in our Template Builder. All the documents you should ever need to manage your property are included. These can be customized to reflect more closely the image and branding of your specific vacation rental.
One thing is certain ─ they will cut your workload! And with our Guest Portal, you can upload documents with local information for guests to see and use such as restaurant guides and local attractions. Providing that detailed information online means less time spent taking calls and responding to other general inquires while providing the best customer experience possible.