Our unique Inquiry Manager toolbox was created with the express purpose of increasing your reservations while saving you time.
It allows you to choose the level of automated response that suits you and your property while making light work of complex rate changes and tax calculations. You can customize our solutions to closely match your specific requirements and enjoy all of the benefits without the need for specialist skills or training.
First tool in the Inquiry Manager toolbox is the Auto Responder that empowers you by letting you choose the level of automated response while still projecting a surprising degree of personalization into your guest communications. It works by using a bank of email templates which cover the majority of situations arising between owners and the guests renting their vacation properties. Everything from replying to an initial inquiry, through an email to accompany the quote, to a request for a review of the guest’s stay.
Once you’ve configured your personalized email Auto Responder and opted for auto-reply, you’ll know that your response to an incoming inquiry will be instantaneous and that you can benefit from that freed up time to deal with other aspects of managing your property – or simply use the time to relax!
Or, if you wish, you can still respond personally using any internet enabled device – including your smartphone. You will be alerted to incoming inquiries by email or SMS.
There are other great timesaving features too such as the one that sends out an auto-reply unless the inquirer has asked you a question. You can even filter for special responses by any words you choose e.g. ‘military discount’ or ‘pets’.
The second tool out of our Inquiry Manager box is the Rates Builder which will help you make light work of rates and tax calculations. Again, you control this easily managed tool and make the important decisions while it does the hard work. Guests will receive a dynamic, instantly calculated quote that is specific to their request and preferred currency.
Personalized Option Builder
Our third Inquiry Manager tool, the personalized Option Builder, enables you to create, promote and benefit from any special features of your property to make extra revenues; to promote those options as chargeable or non-chargeable, with or without tax (which is automatically reflected in quotes); and to charge seasonal rates for any option you chose. We recognize that every rental is unique, so our services offer a high degree of customization to suit the varied needs of our subscribers.
Once the tools in your Inquiry Manager have been set up to your requirements, you can amend them at any time.