Genuine, positive guest reviews can be a powerful sales aid, often swinging the balance your way against competing properties. Here’s how we make them work for you…
Now that the internet has largely replaced the travel agent as a way of researching and booking vacations, guests are looking for help when choosing vacation destinations – positive guest reviews are the perfect answer. The more you show on your site, the more persuasive it will be.
Recognising this, we offer our subscribers the ability to display on their own personal vacation rental website the guest reviews we gather for them.
Reviews shown online
Positive guest reviews not only provide confidence that your property is legitimate and lives up to its advertised claims, but guests will often be prepared to pay more for a property with multiple positive reviews. Where two properties appear very similar, the one featuring positive reviews from happy, satisfied guests will clinch the reservation.
But not all guest reviews are as feature-rich as those we provide our owners at Homes and Rooms. We invite subscribers’ guests to leave a numerical rating (1-5) and write a full detailed comment, as lengthy as they wish. These are passed on to our subscribers. Should a guest leave a rating of 3 or less, a separate comment box allows them to write a message to the owner. This message is private and will not be displayed publicly on the owner’s website.
Before any guest reviews are posted on their site, owners are given an opportunity to moderate and approve it.
Get more guest reviews
Of course, the best way to ensure positive guest reviews is to provide an excellent service to your guests. This begins with the very first communication. The customizable email templates provided by Homes and Rooms will help set the tone you want from the word go to make a positive first impression on any guest.
Remember too that when you’ve taken good care of your guest, they will tell friends and family about their stay, spreading the word that may bring you new guests in the future.